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Return & Exchange Policy

 

Return Policy: Benny & Sophie will only accept returns on products that are identified as eligible for return or are received damaged. Once your Product was approved and was returned in accordance with this policy, your credit card or PayPal account will be fully refunded. We do not accept any Product exchanges.

If the Product arrived damaged (“Damaged Product”), Benny & Sophie will accept returns for a full refund only in accordance with the Return Procedures below. Once Benny & Sophie confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card or PayPal account in the amount charged for the Damaged Product (if your credit card or PayPal account has already been charged for the Product) or (b) we will not charge your credit card or PayPal account for the Damaged Product. The refunded amount will include the applicable Delivery Fee.

Return Procedures: All returns must be made within 14 days after the Product delivery date. All returned Products must be unused (e.g., not used, damaged, or washed) and returned in accordance with the instructions received from contacting customer service as per the Site. You are solely responsible for the cost of shipping the returned Product. All Products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.

Questions? Answers
What if I received a damaged item?
You may return all items within 14 days after you received the item. Please note, when returning or exchanging an item, you are responsible for the cost of the shipping and any product that you return must be in the same condition that you receive it.Please keep your receipt.

What if I did not receive my item?
Delivery on Time: If you do not receive your purchase within 60 days, you can ask for a full refund.

 
Please contact us via e-mail customercare@bennysophie.ca if you have any questions. We answer emails within one day and will do our best to make this transaction as easy as possible for you.